Our Terms

DISCLAIMER: THIS WEBSITE DOES NOT PROVIDE MEDICAL ADVICE

The information, including but not limited to, text, graphics, videos, images and other material contained on this website are for informational purposes only. The purpose of this website is to promote broad consumer understanding and knowledge of various health topics. It is not intended to be a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health care provider with any questions you may have regarding a medical condition or treatment and before undertaking a new health care regimen, and never disregard professional medical advice or delay in seeking it because of something you have read on our website.

BEST BRAND does not recommend or endorse the information provided on our website as a replacement for any specific tests, products, procedures, opinions or other information that may be administered by a doctor and/or medical physician. Reliance on any information appearing on this website is solely at your own discretion and we wish you all the Best.


 

Services: BEST BRAND is a full service direct to store delivery (DSD) company that can provide Ontario and Montreal Canada wide distribution with every major grocery retailer and independent specialty retailer.

At BEST BRAND, we are a Company that is driven by the success of our supplier, Distributors and retail partners and that’s why we go above and beyond to deliver whatever is required to ensure our partners receive the best possible service and products.  Our team of dedicated professionals provide our customers with the following services:

Importing: Our experienced team of import experts assists our our company in making the importing, packaging, handling and paperwork requirements to import our supply products into Canada seamless.   Our team can also assist retailers in importing unique products specifically for their select items for stores when order quantities warrant.

Warehousing: We have strategically located regional warehouses that are capable of managing inventories for a wide variety of products including dry goods, Spiritual, grocery, specialty and refrigerated products.

Our warehouse experts maintain the highest standards of industry and national regulatory requirements when it comes to inventory control management, handling and shipment of our Branded’ products from initial receipt to delivery to our retail partners.

Distribution: Our fleet of vehicles provide a one-stop shop for distribution right across the province of Quebec, Ontario and Canada. BEST BRAND offers DSD to every retailers in Quebec and Ontario and overseas.  Our service territory is Vast and always growing.

Sales: We have experienced and professional sales representatives that work directly with our network of over 300 retailers to ensure our products are strategically marketed, restocked and serviced to ensure that the quality and freshness standards of each product is maintained.

Our team of sales and marketing experts assist our retailers in ensuring that our packaging and marketing materials meet regional and national market and regulatory requirements.

We understand how vital it is that all of our products are showcased in the best light at store level. Ensuring strategic shelf space, merchandising plans and POS marketing materials means that we are able to create the necessary interest within each local market to build support and sell through our brand.

Order Shipping Time: Usually it takes 1-3 working days to process orders.

Order Delivery Time: The number of days varies for each destination. Usually by air, its takes around 3 ~ 5 days to reach destination from dispatch date. While by sea, in case of LCL shipment, it takes much longer and depends on the destination and trans shipments. for customized support.  Payment upon Order receipt: We do not offer payment at delivery option. The order can only be placed and executed once payment is received in full.

Payment by Cheque: Sorry, we cannot accept cheques. The acceptable modes are payments are either through credit card, bank deposit or through money transfer point.

Taxes: For international destinations, the consignee will bear the taxes as applicable at destination.

Damaged Product: Please don’t accept an open or tampered package. Drop us an email with photo’s at BBC@BESTBRAND.CA  with your order details to report such a delivery.

Order Cancellation: Drop us an e-mail OR call us with your order ID and the reason for cancellation within 24 hours of placing the order. For all valid reasons, we will cancel your order and initiate a refund of your order. In case a notification for cancellation is received after 24 hours, the order will not fall within the scope of cancellation or refund.

Refund Policy:  within 24 hours of delivery of the receipt of product.  2. Send us back the product via courier (We suggest you go for a reputed courier company) within a day of the receipt of information from us. You will bear the courier charges and any taxes. When sending back a product, please ensure the following:1.That the product is unused.2. That the product is returned in its original packaging along with the original price tags, labels, barcodes, invoices etc.  If all above conditions are in place, we will send a refund of the order without courier fee.

Refund or Replacement: For returned products, we will first try to find a replacement for it. If we cannot, we will initiate a refund. For both cancelled orders and returned products, you will receive a refund amount will be credited back into the same account (online banking, credit card) through which the purchase was made.

Refund Period: You will receive a refund within 3-6 working days. The refunds are dependent on external agencies such as banks, payment gateways and external couriers.Courier: We have tied up with a number of reputed courier partners. The courier service provider for your order is selected based on your location.

Safety Using Credit Card: All transactions on Best Brand Store are 100% safe. We work with world-class payment gateways to process your payment. All the information is processed using SSL data encryption (secure encrypted connection), which protects the information from being viewed by anyone.

Guarantee/Warranty: Best brand Store assures 100% customer satisfaction, security, quality, and support  Since the items we sell are of none/perishable nature, we can’t offer guarantee/warranty.

Prices and information listed on the website may change at any time without prior notice

 

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